Do You Followup & Follow Through?   I thought I would talk about something that is kind of disappearing everywhere, and that something is customer service.   When I took my first job in retail just after ...

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My article today is about asking this question: “are you disciplined enough?”  This past weekend I spent some valuable time with my family.  It was the annual race weekend in Ottawa and my daughter and ...

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I asked myself the other day if my team had the same vision as I did about our business.   To be honest, I wasn’t sure. Although I had shared the vision and the big ...

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